Know the Rules Before Wallet Activity
Our Terms & Conditions set the rules for creating and using one personal account, confirming your phone number, and keeping the account details accurate. They also explain how payment records are matched when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. We
-
1
may ask you to clarify a transaction before an account balance is released, especially when the payment name does not match your account details. Access to the lobby and account services depends on local law, and you must stop using the service where local law does
-
2
not permit it. The terms cover permitted activity, account suspension, technical interruptions, policy changes and the process for raising a question. BCA, BRI, Mandiri and BNI may appear in bank-transfer instructions, but your bank remains responsible for its own processing rules.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.